Data Source - Zendesk Support
  • 07 Dec 2022
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Data Source - Zendesk Support

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Article summary

Note

This is a machine-translated version of the original Japanese article.
Please understand that some of the information contained on this page may be inaccurate.

summary

Zendesk Support helps you configure the transfer of ticket and user data.

Supported Protocols

  • Data Transfer (Embulk)

Setting items

STEP1 Basic settings

Itemnamerequireddefault
valuecontent
Zendesk Support connection informationYes-From the connection information registered in advance, select the one that has the necessary permissions for this transfer setting.
Please refer to here for how to set the connection information.
Data acquisition targetYes-Specify the data content to be retrieved.
Currently, it supports ticket and user.
You can retrieve all records by not specifying values after this item.
statusNoanyRetrieves only tickets with the specified status.
You can choose from any, new, open, pending, hold, solved, and closed.
If you set it to any, you will not specify the condition here.
Ticket TypeNoanyRetrieves only tickets of the specified ticket type.
You can choose from any, question, incident, problem, and task.
If you set it to any, you will not specify the condition here.
PriorityNoanyRetrieves only tickets with the specified priority.
You can choose any, low, normal, high and urgent.
If you set it to any, you will not specify the condition here.
Ticket creation dateNo-Gets the tickets created during the specified time period.
Ticket renewal dateNo-Gets the ticket that was renewed for the specified time period.
Ticket Resolution DateNo-Gets the tickets resolved during the specified time period.
Ticket expiration dateNo-Gets tickets that expire for the specified time period.

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