Data Source - Zendesk Support
- 07 Dec 2022
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Data Source - Zendesk Support
- Updated on 07 Dec 2022
- 1 Minute to read
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DarkLight
This is a machine-translated version of the original Japanese article.
Please understand that some of the information contained on this page may be inaccurate.
summary
Zendesk Support helps you configure the transfer of ticket and user data.
Supported Protocols
- Data Transfer (Embulk)
Setting items
STEP1 Basic settings
| Item | namerequireddefault | valuecontent | |
|---|---|---|---|
| Zendesk Support connection information | Yes | - | From the connection information registered in advance, select the one that has the necessary permissions for this transfer setting. Please refer to here for how to set the connection information. |
| Data acquisition target | Yes | - | Specify the data content to be retrieved. Currently, it supports ticket and user. You can retrieve all records by not specifying values after this item. |
| status | No | any | Retrieves only tickets with the specified status. You can choose from any, new, open, pending, hold, solved, and closed. If you set it to any, you will not specify the condition here. |
| Ticket Type | No | any | Retrieves only tickets of the specified ticket type. You can choose from any, question, incident, problem, and task. If you set it to any, you will not specify the condition here. |
| Priority | No | any | Retrieves only tickets with the specified priority. You can choose any, low, normal, high and urgent. If you set it to any, you will not specify the condition here. |
| Ticket creation date | No | - | Gets the tickets created during the specified time period. |
| Ticket renewal date | No | - | Gets the ticket that was renewed for the specified time period. |
| Ticket Resolution Date | No | - | Gets the tickets resolved during the specified time period. |
| Ticket expiration date | No | - | Gets tickets that expire for the specified time period. |
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