Maintenance with Downtime
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Maintenance with Downtime
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Summary
Effective date
The content of this page is effective from December 1, 2024.
This page describes maintenance with downtime for TROCCO/COMETA.
Two types of maintenance are defined: maintenance performed within the maintenance window and emergency maintenance.
Jobs scheduled to run during maintenance will be executed sequentially after maintenance is completed. Jobs that were running prior to the start of maintenance will be paused and attempted to resume after maintenance is complete, but this may result in an error. Please understand that we are not responsible for any loss or damage to your property.
What is a maintenance window?
Refers to a pre-scheduled period of time to perform maintenance and management work on a system or service. During this period, services will be temporarily suspended as maintenance work is performed on the service, including updates and fixes to the service and infrastructure.
Maintenance to be Performed within the Maintenance Window
Maintenance Window
| Region | Hours. |
|---|---|
| Tokyo Region (ap-northeast-1) | 19:00 - 21:00 (JST) on the 2nd and 4th Wednesdays |
| Mumbai Region (ap-south-1) | 17:00 - 19:00 (IST) on 2nd and 4th Wednesdays |
| Seoul Region (ap-northeast-2) | 19:00 - 21:00 (KST) on 2nd and 4th Thursdays |
Announcement Timing
Announcement will be made at least two weeks in advance.
Maintenance may not be performed even on designated maintenance window days.
If maintenance is not performed, no announcement will be made.
Maintenance Duration per Session
Within 2 hours
If downtime continues beyond the maintenance time, the excess time will be included in the SLA downtime calculation (Professional plans only).
Emergency Maintenance
Emergency maintenance will be performed in the following cases.
- When vulnerabilities, defects, or infrastructure loads are observed that could cause serious damage or impact to users if immediate attention needed
- When urgent notifications from a cloud vendor such as AWS or other services on which TROCCO/COMETA depends, such as end of support or EOL
- When serious issues occur in the TROCCO/COMETA database, requiring restoration from backup
Announcement Timing
We will make an announcement as soon as we know that maintenance is required.
Maintenance Duration per Session
Within 6 hours
If downtime continues beyond the maintenance time, the excess time will be included in the SLA downtime calculation (Professional plans only).
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